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Cancellation & refund policy

Cancellation Policy:​

You may be charged a cancellation fee if you cancel a trip 5 minutes after you’re matched with a driver. These fees pay driver-partners for the time and effort they spend getting to your location.​

Drivers are also able to cancel a ride request if they’ve waited a certain amount of time at the pickup location. You may be charged a cancellation fee in this case to reimburse your driver for their time. 

XXRIDE charges the total trip base fare in regards to the above scenarios mentioned.

Refund Policy:

If you believe being charged an additional amount to your card through our XXRIDE app, you may contact us for further investigations. In case if a refund is required, we may reimburse the additional charged amount to the same debit/credit card registered on your account.